Refund policy
Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all digital product purchases made through the WYSOFIT website, including diet plans and related services.
Contact Information
For any questions about returns or refunds, please contact us via email at:
Email: info@wysofit.com
Phone: (302) 918-4223
Return Window
Customers in the US can cancel their purchase of digital products within 30 days from the delivery date without providing any reason.
Return Instructions
Return Notification:
To initiate a return, contact us at info@wysofit.com with your order number and the reason for the return.
Return Authorization:
Upon reviewing your request, we will provide return instructions, along with a refund if applicable.
Return Costs
- Defective Digital Products: No charge for returning a defective product.
- Change of Mind: Refunds will be issued minus any applicable return processing fees (if applicable).
Specific Return and Refund Conditions
- Change of Mind: If you change your mind, you may return unused, undamaged products within 30 days of purchase, provided the product is in its original condition.
- Defective Products: If the product is defective, contact us immediately for a refund or replacement.
- Incorrect Product: If you receive an incorrect digital product, contact us, and we will arrange a return or exchange.
- Product Not Received: If you never received the product, please contact us to investigate. If the issue cannot be resolved, we will issue a full refund or replacement.
Exchanges
Exchanges are allowed for defective digital products or incorrect products. Contact customer service for further instructions.
Damaged or Defective Goods
If your digital product is defective or damaged, please contact us within 48 hours with a description or screenshot of the issue. We will assess your case and, if approved, offer a refund or replacement.
Non-Damaged Goods
Changed your mind? You can return unused, undamaged digital products within 30 days of purchase.
Timelines
- Return Window: Notify us of any returns within 30 days of receiving the product.
- Refund Processing Time: Refunds are processed within 7 business days after the return request is approved.
- Refund Method: Refunds will be issued to the original payment method.
Exceptions
The following products cannot be returned:
- Custom or personalized products
- Digital products that have been accessed or downloaded
- Hygiene-related items (such as meal prep accessories) if opened and used
Business Information
Store Name: WYSOFIT
Company Name: VYSOMED LLC
Business Address: 8 The Green, STE A, Dover, DE 19901
Email: info@wysofit.com
Phone: (302) 918-4223
Operating Hours
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed
Customer Support Response Time: We aim to respond within 24 hours.